Shout-out to Alfacares! - Alfa Romeo Stelvio Forum
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post #1 of 5 (permalink) Old 09-12-2019, 10:33 AM Thread Starter
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Shout-out to Alfacares!

My 2018 Stelvio TI Sport was continually having random CEL, auto start/stop, and electronic throttle controller warnings. I complained on this forum, and Mark with Alfacares opened up a case on my behalf. I took my car to my local dealership (a 1 hour drive) and they found a low fuel pressure fault. April from a Alfacares quickly got a hold of me, asked about all my (car) issues and expedited a fuel pump on my behalf. They even set up my appointment with my local dealer (round 2). I dropped my car off on Tue night, and they drove my car back to me last night! Great service! No cost (other than time). I have read many sorrowful stories, but I am so happy to say I am not one of them. My car is running great. Let’s hope it stays that way!
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post #2 of 5 (permalink) Old 09-12-2019, 03:59 PM
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Originally Posted by Scottlarson737 View Post
My 2018 Stelvio TI Sport was continually having random CEL, auto start/stop, and electronic throttle controller warnings. I complained on this forum, and Mark with Alfacares opened up a case on my behalf. I took my car to my local dealership (a 1 hour drive) and they found a low fuel pressure fault. April from a Alfacares quickly got a hold of me, asked about all my (car) issues and expedited a fuel pump on my behalf. They even set up my appointment with my local dealer (round 2). I dropped my car off on Tue night, and they drove my car back to me last night! Great service! No cost (other than time). I have read many sorrowful stories, but I am so happy to say I am not one of them. My car is running great. Let’s hope it stays that way!
Hi Scottlarson737,

Thank you for taking the time to share details of your experience, I'm thrilled to hear that you were able to receive the type of care you deserve! If you are ever in need of any additional assistance with your Stelvio, please do not hesitate to reach out to us. We're more than happy to help.

Hope you have a great night!

Mark
Alfa Romeo Social Care Specialist
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post #3 of 5 (permalink) Old 09-12-2019, 05:39 PM
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This is good to know and glad it worked out... does this service cover the UK as well?
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post #4 of 5 (permalink) Old 09-13-2019, 02:51 PM Thread Starter
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This is good to know and glad it worked out... does this service cover the UK as well?
Great question. I have no idea. Alfacares, are you covering the UK?
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post #5 of 5 (permalink) Old 09-14-2019, 12:14 PM
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Work with your dealer and things tend to go well. If you were a lowballer from day 1, walk in with a privileged attitude etc, trouble usually ensues. Heard it way to many times over the years when talking with service techs, managers, sales people etc. Unrealistic expectations are the biggest culprit.



Cars are VERY complex things, especially due to all the BS people want in them. The techie demanding owners are the biggest troublemakers for the auto industry at present. Frankly, look back 5-10 years. You know how grossly upped the ante on all the tech in cars??? Hyundai/Kia. technically, the electronic stuff is pretty cheap, so they went after the portion of the market that bought cheap but wanted all the goodies. This forced all the higher up the ladder brands to escalate much more rapidly than reliability could support. The germans, always feeling the need to be superior at everything, really took the bait and thus they are now experiencing major reliability issues.


Alfa has tried to take the middle road here...mostly with great success.

2018 Alfa Romeo Stelvio TiSport EC Phase 2 w/V2 intake, Remus Catback ~390HP / 442ft-lb Tq Visconti Verde, Chocolate Interior, Quadrofoglio wheels w/PZ4's
2016 Maserati GranTurismo Sport Custom blue tone, Grigio chrono leather w/full interior MC Carbon Fiber trim, NA 4.7L Ferrari V8, stock...for now
2016 Range Rover Sport HSE 3.0SC tuned by ETG 456HP/414Tq, Montalcino Red, Ivory
2012 Maxda MX5 Miata GTPRHT True Red, Black
2011 Lotus Evora S Persian Blue,Black Suedetex (Track specialist)

Last edited by ViscontiVerde 164L*; 09-14-2019 at 12:17 PM.
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