Infotainment Random Reboots - Alfa Romeo Stelvio Forum
 
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post #1 of 8 (permalink) Old 09-13-2019, 09:44 AM Thread Starter
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Infotainment Random Reboots

Ok. Now I’m getting reboots and driver side speaker popping at random (but always when I have something playing back from my phone over ACP) at 17k miles. I keep getting the “your software is the latest version” from my dealer when I know that’s not the case.

How do I force this issue and get the update (which also has some nice to have items like the parking sensors not screaming at me in park)? Because while the infotainment is a weak link in the car this isn’t acceptable when I’m using the radio to navigate from Waze.

2018 Stelvio Ti Sport: Misano Blue with yellow calipers

Performance pack, leather dash, sunroof, CarPlay/AA, HK upgrade (-3 fade +7 bass -3 mid -4 treble)
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post #2 of 8 (permalink) Old 09-13-2019, 10:01 AM
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@Knightofargh . The attached Repair Bulletin was published in our Forum. I saved it and attached it here. If your build date falls in the range specified in the bulletin, the dealer must take action. The bulletin states random radio reboots. As an aside, in our forum a PDF file has a limit of 19.5KB (tiny!) for uploading but the attached PNG loaded OK (447KB) vs the PDF size (356KB).
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Name:	Bulletin on Radio.png
Views:	33
Size:	446.7 KB
ID:	16497  

TI Lusso 22X-Trofeo tri-coat white/Cannelloni crema leather/dash leather/Assist Pckgs/HK Snd/8.8" 3D Nav/20" wheels/ACP. Arte e prestazione Italiane
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post #3 of 8 (permalink) Old 09-13-2019, 10:41 AM Thread Starter
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Thanks! I’ve got every one of those symptoms and I’m in that build range.

2018 Stelvio Ti Sport: Misano Blue with yellow calipers

Performance pack, leather dash, sunroof, CarPlay/AA, HK upgrade (-3 fade +7 bass -3 mid -4 treble)
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post #4 of 8 (permalink) Old 09-13-2019, 11:42 AM
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Quote:
Originally Posted by Knightofargh View Post
Thanks! Iíve got every one of those symptoms and Iím in that build range.
Keep us posted. The dealer better come through with the fix!

TI Lusso 22X-Trofeo tri-coat white/Cannelloni crema leather/dash leather/Assist Pckgs/HK Snd/8.8" 3D Nav/20" wheels/ACP. Arte e prestazione Italiane
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post #5 of 8 (permalink) Old 09-13-2019, 12:23 PM
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Quote:
Originally Posted by Knightofargh View Post
Thanks! Iíve got every one of those symptoms and Iím in that build range.
Hi @Knightofargh ,

Please feel free to send our team a private message if you would like additional support while in service for this.

Darlene
Alfa Romeo Social Care Specialist
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post #6 of 8 (permalink) Old 09-13-2019, 04:24 PM Thread Starter
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Quote:
Originally Posted by AlfaRomeoCares View Post
Quote:
Originally Posted by Knightofargh View Post
Thanks! I’ve got every one of those symptoms and I’m in that build range.
Hi @Knightofargh ,

Please feel free to send our team a private message if you would like additional support while in service for this.

Darlene
Alfa Romeo Social Care Specialist
Thanks Darlene. I’ll keep it in mind when I go in for my 20k, V84 recall and with the TSB above in hand. I’m going to give my dealer one more chance to correctly apply the TSB.

2018 Stelvio Ti Sport: Misano Blue with yellow calipers

Performance pack, leather dash, sunroof, CarPlay/AA, HK upgrade (-3 fade +7 bass -3 mid -4 treble)
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post #7 of 8 (permalink) Old 09-13-2019, 05:44 PM
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Originally Posted by Knightofargh View Post
Thanks Darlene. Iíll keep it in mind when I go in for my 20k, V84 recall and with the TSB above in hand. Iím going to give my dealer one more chance to correctly apply the TSB.
You're welcome. Sounds good, Knightofargh.

Darlene
Alfa Romeo Social Care Specialist
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post #8 of 8 (permalink) Old Today, 08:24 PM Thread Starter
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Update: waiting on a new radio. Because software updates apparently need a new one.

Bonus: map update for the nav I don’t use.

2018 Stelvio Ti Sport: Misano Blue with yellow calipers

Performance pack, leather dash, sunroof, CarPlay/AA, HK upgrade (-3 fade +7 bass -3 mid -4 treble)
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