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2022 Veloce Ocra GT with Active Assist Plus
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Discussion Starter · #1 ·
A lot of the back and forth in the forums relates to quality/reliability issues, particularly with first or second model year (2018-2019)) Stelvios.

Obviously, we can't really judge overall brand quality or reliability based on anecdotal issues reported in a forum. Every forum I've been involved in, regardless of brand, is mostly about "issues" someone had with their vehicle.

As a recent owner of a Porsche Macan S, I can assure you, the content on the Macan forum looks eerily similar to what we read in this Stelvio forum. Cars break, weird stuff happens, and people complain about how much it costs to get things fixed. With Porsche, things are just a lot more expensive when they break. $17K for a PDK transmission replacement, etc, etc.

One point I'd like to make about the Stelvio, or any other completely new product, is the first couple years do have more than their share of "issues". Converesely, subsequent model years get better and better. Manufacturers spend A LOT of time and money analyzing warranty data, tearing down and analyzing failed parts from warranty returns, and meeting with suppliers to find root causes and corrections to failures.

My argument on Stelvio or Giulia quality and reliability is that the new ones have very competitive overall quality. Initial quality surveys and warranty data supports the idea that as a platform ages, quality always goes up and continues to go up every year.

A prime example of this would be FCA's own very aged LX platform cars: (Charger/Challenger/300) They have outstanding quality ratings by every major industry measurement.

I have such confidence in the 2022 Stelvio that I traded in a Macan S for one. Yes, the Macan is an excellent vehicle, and yet, I found the Stelvio to be more engaging to drive. The VW group platform that the Macan is built off of has its own set of compromises that ultimately hurt its handling dynamics in spite of Porsche engineering the hell out of it to make it handle as much like a Porsche as they could.

My question for all of you with new 2021 and 2022 Model year Stelvios is; How are things going?

I would speculate that few If any of your are having any problems at all.
 

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2021 Stelvio QV
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74 Posts
A lot of the back and forth in the forums relates to quality/reliability issues, particularly with first or second model year (2018-2019)) Stelvios.

Obviously, we can't really judge overall brand quality or reliability based on anecdotal issues reported in a forum. Every forum I've been involved in, regardless of brand, is mostly about "issues" someone had with their vehicle.

As a recent owner of a Porsche Macan S, I can assure you, the content on the Macan forum looks eerily similar to what we read in this Stelvio forum. Cars break, weird stuff happens, and people complain about how much it costs to get things fixed. With Porsche, things are just a lot more expensive when they break. $17K for a PDK transmission replacement, etc, etc.

One point I'd like to make about the Stelvio, or any other completely new product, is the first couple years do have more than their share of "issues". Converesely, subsequent model years get better and better. Manufacturers spend A LOT of time and money analyzing warranty data, tearing down and analyzing failed parts from warranty returns, and meeting with suppliers to find root causes and corrections to failures.

My argument on Stelvio or Giulia quality and reliability is that the new ones have very competitive overall quality. Initial quality surveys and warranty data supports the idea that as a platform ages, quality always goes up and continues to go up every year.

A prime example of this would be FCA's own very aged LX platform cars: (Charger/Challenger/300) They have outstanding quality ratings by every major industry measurement.

I have such confidence in the 2022 Stelvio that I traded in a Macan S for one. Yes, the Macan is an excellent vehicle, and yet, I found the Stelvio to be more engaging to drive. The VW group platform that the Macan is built off of has its own set of compromises that ultimately hurt its handling dynamics in spite of Porsche engineering the hell out of it to make it handle as much like a Porsche as they could.

My question for all of you with new 2021 and 2022 Model year Stelvios is; How are things going?

I would speculate that few If any of your are having any problems at all.
My ‘21 QV has been great. Only issue was a dead battery a couple of months ago. Since I don’t go to the office like I used to or see clients all the time, my driving behavior is mostly short trips. I put it on a charger every week and I’ve had no problems since.
 

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2018. 45 months in...only thing touched was a sticky rear hatch switch. warranty. Mechanically flawless.. Not even a battery issue cuz its tendered .
 
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A lot of the back and forth in the forums relates to quality/reliability issues, particularly with first or second model year (2018-2019)) Stelvios.

Obviously, we can't really judge overall brand quality or reliability based on anecdotal issues reported in a forum. Every forum I've been involved in, regardless of brand, is mostly about "issues" someone had with their vehicle.

As a recent owner of a Porsche Macan S, I can assure you, the content on the Macan forum looks eerily similar to what we read in this Stelvio forum. Cars break, weird stuff happens, and people complain about how much it costs to get things fixed. With Porsche, things are just a lot more expensive when they break. $17K for a PDK transmission replacement, etc, etc.

One point I'd like to make about the Stelvio, or any other completely new product, is the first couple years do have more than their share of "issues". Converesely, subsequent model years get better and better. Manufacturers spend A LOT of time and money analyzing warranty data, tearing down and analyzing failed parts from warranty returns, and meeting with suppliers to find root causes and corrections to failures.

My argument on Stelvio or Giulia quality and reliability is that the new ones have very competitive overall quality. Initial quality surveys and warranty data supports the idea that as a platform ages, quality always goes up and continues to go up every year.

A prime example of this would be FCA's own very aged LX platform cars: (Charger/Challenger/300) They have outstanding quality ratings by every major industry measurement.

I have such confidence in the 2022 Stelvio that I traded in a Macan S for one. Yes, the Macan is an excellent vehicle, and yet, I found the Stelvio to be more engaging to drive. The VW group platform that the Macan is built off of has its own set of compromises that ultimately hurt its handling dynamics in spite of Porsche engineering the hell out of it to make it handle as much like a Porsche as they could.

My question for all of you with new 2021 and 2022 Model year Stelvios is; How are things going?

I would speculate that few If any of your are having any problems at all.
I got my 2022 4 weeks ago. Only issue is the heated seats and steering wheel will not operate in remote start mode. Took it to the dealer they reloaded the latest software still does not work. Going back.
 

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2021 Stelvio Ti Sport
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Have a '21 and the only issue after 1 year is the driver seat had a little movement. The red leather seat bottom cushion is going to be replaced and its suppose to only take about 5 days to get it in. I do like it is bigger than the macan.
 

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2021 Stelvio Ti Sport
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I got my 2022 4 weeks ago. Only issue is the heated seats and steering wheel will not operate in remote start mode. Took it to the dealer they reloaded the latest software still does not work. Going back.
It wont work, there is no fix yet. this is an issue with 20, 21, and 22s. Same as the tiles not saving in the '21s. Car just came back from the dealer and only thing that got updated was the HVAC system software.
 

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Super Wagon
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is it the fuel pump that's leaking fuel or is it the fuel sensor near the engine where plugs are? PCV valve failure? I know it could be anywhere but wanted to see if I should sniff and look for it. Sounds dangerous if near the engine but if it's fuel pump or PCV valve, less worried.
It’s in the engine bay right below the PCV solenoid on the side 1 engine bank… had noticed the smell around 6k miles and didn’t think much, but went into my Indy shop for an oil change at 11k and it smelt horrible and they found that sensor leaking. I immediately looked into any recall notices on my app and sure enough, 11/12/2021 AR said that this was an issue for my build number.

 

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What are you driving in the meantime?

I got rear-ended and was without my Veloce for 2 weeks cause parts were back-ordered. Was torture. I can only imagine how horrible it is to be without a Quad. Just don't tell me they gave you a RAV4 Prime loaner.
No dealer in Austin anymore, so no loaner for me. I’m blessed to have several vehicles so it’s not end of the world, but it definitely sucks not having the QV in the stable rn
 

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Super Wagon
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Did you try Alfa Care for a rental reimbursement?

Just nice to have a record of them offering it or not.
They continue to say that we will discuss reimbursement after everything with the vehicle has been resolved. Doesn’t inspire confidence, but I’m no pushover and will be sure to demand appropriate compensation
 

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2022 Veloce Ocra GT with Active Assist Plus
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Discussion Starter · #19 ·
They continue to say that we will discuss reimbursement after everything with the vehicle has been resolved. Doesn’t inspire confidence, but I’m no pushover and will be sure to demand appropriate compensation
If you purchased your Stelvio new, it's pretty likely you've reached the buy back threshold for your state's lemon law statute. 60 days down would more than qualify in most states. Short of asking for a replacement vehicle or money back repurchase, (which FCA would rather avoid) I would recommend asking for a big fat Mopar Service Contract for the maximum time and mileage limit available. Reimbursement for a rental car is a no brainer as well if you have receipts.

FCA generally will listen to any reasonable request for a goodwill gesture in situations like this. They don't want mad customers walking around when there is an opportunity to make amends, (within reason).

Source: I worked for FCA. Early in my career I worked in customer relations and was an arbitration manager at one of our field offices.
 
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