[Strmtrpr]

If you purchased your Stelvio new, it's pretty likely you've reached the buy back threshold for your state's lemon law statute. 60 days down would more than qualify in most states. Short of asking for a replacement vehicle or money back repurchase, (which FCA would rather avoid) I would recommend asking for a big fat Mopar Service Contract for the maximum time and mileage limit available. Reimbursement for a rental car is a no brainer as well if you have receipts.

FCA generally will listen to any reasonable request for a goodwill gesture in situations like this. They don't want mad customers walking around when there is an opportunity to make amends, (within reason).

Source: I worked for FCA. Early in my career I worked in customer relations and was an arbitration manager at one of our field offices.

I was sooooo happy with my 2019 Stelvio, a beautiful car, drove like a dream until 6 months in when it started making strange clicking noises, never audible to the service reps when I took it in, 7 months in when I had to have it towed the first of 4 times because it wouldn't start. the car began having an electrical "seizure" lights flashing, fault messages blinking etc. when the start button was pushed, would turn over and then refusing to crank after a few minutes. Each time I took it into the dealership the battery was replaced and no fault was identified, until the last time that it was towed. They called me in to pick it up and discovered that THEY couldn't crank the car ( something about the car not turning off properly). That was 4.5 months ago .The part that was required was finally received a week ago after many super-helpful email messages from Alfa Romeo stating that the part would be shipped as soon as it was available. The car has been out of service for nearly 6 months in total and was approved by buyback by Alfa Romeo on February 2 according to the statutes of my state. Has this happened? No. Can anyone help me at FAC? No, because according to Alfa PREMIUM Care, that part of the business is not consumer-facing. Now have to waste time with litigation/arbitration over what should be so simple

 

[johnalfa]

Wow. Three posts in 2 hours with the same complaint. One would have sufficed.

 

[ViscontiVerde 164L*]

He was stormin thru his nightmare..............