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2020 Stelvio TI
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Discussion Starter · #1 ·
Apple Maps and Amazon Music App using Apple CarPlay seem to have a conflict which is causing Amazon Music app to crash. This has happened only recently. Don’t think it’s related to any updates the dealership may have installed during my July maintenance service on my 2020 MY. Only other thing I can think of possibly causing it is that I did download to iOS 15.7 to my iPhone last week.
Anyone else have this experience? Any thoughts or recommendations would be appreciated. If I use Google Maps my Amazon Music app is working flawlessly.
Thank you in advance 🙏
 

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I only started using the Amazon Music app recently, initially running iOS 15.x. Half the time the app wouldn’t even start up, or the music failed to play. I recently went to iOS16 and the behavior of the Amazon Music app is still the same.
I only use Apple Maps for navigation, but haven’t considered if running Apple Maps and Amazon Music simultaneously is what is causing the Amazon Music App to fail. Next time I’m out, I’ll use Apple Maps for navigation and run the Amazon Music app at the same time and see what happens.
 

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Discussion Starter · #3 ·
I only started using the Amazon Music app recently, initially running iOS 15.x. Half the time the app wouldn’t even start up, or the music failed to play. I recently went to iOS16 and the behavior of the Amazon Music app is still the same.
I only use Apple Maps for navigation, but haven’t considered if running Apple Maps and Amazon Music simultaneously is what is causing the Amazon Music App to fail. Next time I’m out, I’ll use Apple Maps for navigation and run the Amazon Music app at the same time and see what happens.
Would appreciate your experience! Amazon Music app has been about 90% reliable for me. Usually use Apple Maps simultaneously with it. I’ve experienced both of the issues you mention with the Amazon Music app a few times in the past, but they seemed to be random glitches. Now the failure to load and the crashing seems directly related to the simultaneous use of Apple Maps after my iOS update.
In Google searches it seemed like a known issue (not specific to Alfa). It was suggested to try using Google Maps instead of Apple Maps. Testing it out over the past few days my results have been consistent: Using Apple Maps simultaneously with Amazon Music crashes the music app. Google Maps no issue.
 

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Would appreciate your experience! Amazon Music app has been about 90% reliable for me. Usually use Apple Maps simultaneously with it. I’ve experienced both of the issues you mention with the Amazon Music app a few times in the past, but they seemed to be random glitches. Now the failure to load and the crashing seems directly related to the simultaneous use of Apple Maps after my iOS update.
In Google searches it seemed like a known issue (not specific to Alfa). It was suggested to try using Google Maps instead of Apple Maps. Testing it out over the past few days my results have been consistent: Using Apple Maps simultaneously with Amazon Music crashes the music app. Google Maps no issue.
Hello My Beautiful Stelvio,

Thank you for grabbing our attention. I you wish to discuss this further with us, please send us a PM with your VIN, we'd be happy to assist.

William
Alfa Romeo Cares
 

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Discussion Starter · #6 ·
Hello My Beautiful Stelvio,

Thank you for grabbing our attention. I you wish to discuss this further with us, please send us a PM with your VIN, we'd be happy to assist.

William
Alfa Romeo Cares
Thank you William. At this point I don’t think this is an Alfa issue. More likely an Apple Maps issue. People on this forum are usually very helpful in sharing their advice and experiences so let’s wait and see. Glad to see that Alfa Romeo Cares has recently become more active on the forum. 🙏
 

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Discussion Starter · #7 ·
I'm an android guy.. but friends and family all use Apple....

Most have said the latest couple updates to iOS 15 have been causing problems. The term "hard reset" is what they say is a possible solution.
Thank you as always for your help. I’m using the iOS 15.7 so maybe that’s the issue. It probably is related to these iOS updates. I’m awaiting the upcoming 16.1 update at which point perhaps this issue will be resolved 🙏
 
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