Did you get an email from you dealer asking for "completely satisfied" on everything on the AR post-purchase dealer survey from HQ? Did you give them 10/10 or you tell it like it is?
I hope I do get a survey and that will give the dealer a chance to make it right before I submit it.Interesting read on dealer survey. Looks like anything less than a 10 is a fail and the dealer will get the shaft from the manufacturer.
For me, it is easy to give a sales rep a 10 when they do their job. I’m not talking about dinging them for a couple little things or I missed when they told me about it. Not giving somebody a ten is easy when they just do a couple things for you, sync up your phone and say hey when you get a survey give me a 10, if you got a question give me a call.@ stelviofan. Nice find. These surveys are really subject to false responses (giving a higher score than your gut tells you to). Our salesperson told us "please give me a 10 for all survey questions, or they will dock my pay". Under these circumstances, who wouldn't give the salesperson all 10's?