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I need some help with what to do in this situation. Yesterday I spent close to 6 hours at the dealership getting my NEW Stelvio. It was in mint condition when I test drove it. At the end they had me wait for it because it was getting washed and gassed up.It was dark when I finally got the keys and noticed that the tire pressure light was on. They took it back and aired up the tire but the light stayed on. Told me I needed to drive it for a bit for it to reset. This morning when i went to get in the car I noticed that there was a tear in the red leather from what looked like it could have been from the metal key ring on the dealer key chain. Then the tire pressure light went crazy and it kept on registering all kinds of numbers for the tire pressure. I'm afraid they will do nothing about the tear in the leather this is the whole point of buying the car. What should I do?
 

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Open a ticket immediatly with alfa care, explain the situation and send them pictures about the issue, it's the only way
 

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I picked mine up on a rainy overcast day. It was inside and lighting was poor. There were a few issues with dents and scuffs on the body that were very difficult to see. I will never take delivery of another vehicle unless it’s sunny and the vehicle is outside. Luckily the dealer fixed the issues.
 

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I picked mine up on a rainy overcast day. It was inside and lighting was poor. There were a few issues with dents and scuffs on the body that were very difficult to see. I will never take delivery of another vehicle unless it’s sunny and the vehicle is outside. Luckily the dealer fixed the issues.
Hello StelvioQuad,
We are certainly happy to hear your dealer was able to assist you with your recent concerns. Unfortunately due to the nature of our team we are not able to assist customer outside of the United States. You can, however, reach out to Canadian customer care in the future if you are in need of any additional assistance:
1800 870 713.
Laura
AlfaRomeoCares
 

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I need some help with what to do in this situation. Yesterday I spent close to 6 hours at the dealership getting my NEW Stelvio. It was in mint condition when I test drove it. At the end they had me wait for it because it was getting washed and gassed up.It was dark when I finally got the keys and noticed that the tire pressure light was on. They took it back and aired up the tire but the light stayed on. Told me I needed to drive it for a bit for it to reset. This morning when i went to get in the car I noticed that there was a tear in the red leather from what looked like it could have been from the metal key ring on the dealer key chain. Then the tire pressure light went crazy and it kept on registering all kinds of numbers for the tire pressure. I'm afraid they will do nothing about the tear in the leather this is the whole point of buying the car. What should I do?
Hello karigue,
We are certainly sorry to hear about your recent concern. We kindly suggest bringing this to the attention of your servicing dealer. Once your appointment is scheduled, we would like to help you out with this concern by escalating a case in your behalf so a Case Specialist can work with your dealer to help find a potential solution to this. If you are interested, please follow up with us privately at your earliest convenience.
Laura
AlfaRomeoCares
 

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Hello StelvioQuad,
We are certainly happy to hear your dealer was able to assist you with your recent concerns. Unfortunately due to the nature of our team we are not able to assist customer outside of the United States. You can, however, reach out to Canadian customer care in the future if you are in need of any additional assistance:
1800 870 713.
Laura
AlfaRomeoCares
What is the full Canadian customer care number?
 
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