Why would you not recommend their service? Asking because this is the closest Alfa dealer to me, but I can drive it to Schaumburg or Naperville if their service is better.Evanston, awesome sales, do be aggressive with them. As far as service, I would not recommend. Oh and despite being a small shop, they're the #1 in volume in the mid-west.
Closest to me as well. I don't consider myself lucky for not having many of the minor issues on their Giulia as you can find in the Giulia forums, with a build date in 2018 and many TSBs already applied I've had to take the car in for non-Alfa Romeo related issues. These resulted and expanded into long periods of waiting for them to correct their service department issues. I don't believe they're properly staffed for the volume of cars they're selling which results into poor quality of service. Their service department is shared between FIAT and Alfa Romeo and not all FIAT techs are certified for Alfa Romeo. From what I understand it's not a trivial process for them either considering Alfa Romeo has oversight. I want to believe that overtime many of these issues will be resolved with their techs but the management needs to change as well.Why would you not recommend their service? Asking because this is the closest Alfa dealer to me, but I can drive it to Schaumburg or Naperville if their service is better.