I see that Italian Motors of Naperville was mentioned here! I have no input in regards to their service, but I give the sales department two thumbs down!
The past two weeks, I've been looking for a loaded white Ti Sport. Italian Motors of Naperville had one, so I went and looked at it, and test drove one of their demo Stelvios. The car they had in the showroom was a show car they had used throughout the year, so it had 1000 miles on it, and a few imperfections on the front bumper. They blacked out the wheels, grill, rear badging rear valance and tinted the windows. Once I saw the black out package, I knew I wanted that color combo. I sent the salesman an e-mail over the weekend to see if the wheels were painted or powder coated, and what the warranty was on there mods. No response!
Monday I went in to make a deal on the car. I ask about the wheels, he says they are painted. Then as I'm standing there waiting for him to give me a final price on the car, I see that the front silver V in the grill was not painted, but a terrible vinyl wrap! The edges were not cleanly cut, but folded over and bunched up. Then the rear valance was not painted black, but again wrapped. When I was there the following Friday, I was told there would be $9,000 to $10,000 off sticker! The car was/is listed at just under $43,640 online, a good price.
The sales guy comes back and has me go to his office. Then says the out the door price will be $53k and change! Ummmm that's $10k ABOVE the advertised price, thats a lot of taxes and dealer fees! He then goes on to explain that the car has the black out package and that is extra as it cannot be removed! I'm told that was an extra $3k, the wheels alone cost $1500 to paint, he explains! Remember- wheels are painted, not powder coated, the paint job was poor quality (lots of orange peel) and the rest was a low quality at best wrap! I finally get them to remove the $3k for the black out package but they were still way over the advertised price. They claimed the advertised price was for a lease, not purchase. I then walked out the door!
I know some dealers advertise the price, as a lease price, but this dealership I just found very shady! The whole black out up charge really put me off, especially considering it was VERY low quality.
In the end- I found exactly the car I wanted in New Jersey. I fly out Thursday to pick it up and drive it home. It has more options than the Naperville car, 20 miles vs 1000, and a better price! Then the following Monday I'm taking it to a local, high end, custom shop and having the wheels powder coated black and the windows tinted. All for way less than the $3k Naperville wanted, like $2350 less.
That is my experience with Italian Motors of Naperville, I find it a low rent dealer, that bait and switches! I would certainly NOT recommend them for anything.
