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Discussion Starter #1
So I jinxed myself. I had been blessed with no major issues on my 18 TI Sport. Until now, it seems. IOS 13, and the iPhone XR. Now the infotainment did not recognize the favorites. Then the tried and true unpair and pair, only with favorites and not all contacts, does not work. Used to be that you paired only favorites, and they appeared as contacts. Then you go to favorites tab, and add to favorites from the favorites that were the only ones loading into contacts. After you load the favorites from contacts as actual favorites, you then click on adding all contacts, and your original favorites remain, and contacts populate. Seems a cumbersome process but this is how Alfa does things, and I have an 88 Spider Quad, so I know first-hand nothing is usually easy with Alfa. BUT, for me, no longer am I an Eh, its an Alfa, kind of person. I want this basic thing to work. I don't have Carplay, when I was told it was on 18s, and now you tell me that my phone can't load favorites into it for me to make hands free calls? Says searching, but won't even give me the menu to add a favorite when the actual phone favorites are right there, in the contact list. I will take it in, and since not my daily driver, they can keep it as long as necessary. It's under warranty, and I would like it to work. So I join the club of those with issues. Hopefully this is a minor issue of an update. Mark
 

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So, no CarPlay, but the new iOS isn't connecting to your stereo? Uh oh that's annoying. Keep us posted on any progress.
 

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Thank you for posting this. I have the iphone XR but still on IOS 12.4.1. (Stelvio is also a 2018) Let us know what you find out. I won't update if this is going to be an issue.
 

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Discussion Starter #4
Appointment with dealer on the 5th and they said my pre car play system is current on firmware but will try to re-flash. Basically, I can see my phone favorites in the contacts of the car but I did not sync all contacts yet. Now, I would expect in the favorites section of the car an option to add to favorites but no such menu. Only spooling saying searching for contacts. This is iOS 13 and xr. Will keep you posted. Mark
 

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Discussion Starter #5
Beware folks of possible issues with iOS 13. So now all contacts synced but not those in phone favorites. In favorite section on car it’s spools saying search in progress. No ability to make a contact a favorite. No longer access to text messages either. I am going to contact Alfa cards folks. This is a real issue folks. You buy a car with expectations basic functions in the system will work. iPhone is a major phone out there and I hope flashing is a save here. Clearly if a contact is in the car system the car system should be able to have its internal menu offerings.
 

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I also had/ have the same problem with my Note 8 and now my Note 10+. It loads all the contacts but when you try to add favorites all i get is "No Item to Select". Worked with AlfaCare they were able to load an older android phone. They told me to bring it to a Dealer to see if they could load it, that was back in May. Will be going soon to do current fuel gauge recall will see if there is a current fix for that and Wide Screen Andriod Auto............ 2018 Stelivo Quad
 

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Discussion Starter #8
Exactly. So the way I could get phone favorites in the car is only syncing favorites. They show up as contacts. Then I used to be able to add them to favorites and once in favorites folder of car, then load balance of all contacts. Now, like you said no item to select but contacts do show the phone favorites. There should be something to select. Now also the sms messaging no longer available and yes, enabled on phone and car. Alfa Carr’s reaches out and I provided my information and no follow up yet. When a vehicle like this cannot work with the most common of phones, that is not a good thing. I will await assistance and re flash to see if that helps.
 

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Discussion Starter #9
Update. So today text messages came alive again in system. Phone favorites are in the system but cannot be added as favorites in the system. No menu option to select a contact to add as a favorite. Either spooling saying searching or it says no item to select, which does not make sense because there are contacts to select from. Alfa care had a u connect person call me today. He listened and I did tell him the crazy way just to get favorites from phone into system. I told him comments above from others and a friend with a 17 Guilia support this is an older problem than simply an iOS 13 issue, for example, he said Apple releases new operating systems very often and their engineers can’t keep up, and Apple doesn’t share before the iOS releases so it’s a game of catch up. My fear is Alfa engineers care more about newer model years than my old 18 stelvio system and I can’t see firmware to ever fix. He promised to email me his contact info but haven’t seen it yet. Keep you posted but if you have issues assigning favorites in your vehicles, chime in pls.
 

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I have the same issue in my 2017 Alfa with the DAB radio without sat nav or Apple Carplay. I have an iOS13.1 iPhone and it only shows the phone numbers, but not the names in recent calls. In contacts it is empty, but shows the ‘spooling wheel” as if it is trying to load the contacts, but nothing ever happens. This have been an issue since i got the new phone on 20 September and the problem is the same with my old iPhone (also with iOS13.0).

If i connect my girlfriends iPhone with iOs 12.x it connects flawlessly and shows names of the contacts in recent calls and in contacts.

If i connect my new iPhone 11 with iOS 13.1 to her car - a Fiat 500x - it shows names in both recent calls and in contacts.

It is hence for sure a problem with the infotainment system in the Alfa. I have asked on a Alfa Forum in Denmark (Danish Alfa Owners Club) and one other had the issue, but it was solved with a re-pairing with the car, he also have iOS13.

I have hence asked what software version he has in his Alfa’s infotainment system, as i had mine updated on 11 th July 2019. If he has the same software I am really confused.... I will update this thread, when he replies on the danish forum.

I hope that I am just missing the latest infotainment update as the car is going in for the 2nd year service here in October. (fingers crossed).

The car itself has worked problem free - other than this issue- since i got it brand new , and spec’ ed as i wanted it. Only normal service a year ago. This is my fourth Alfa, and i have also had a Lancia and a few Fiats (as car no. 2) the past 20 years.
 

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Discussion Starter #11
Alfa Romeo specialist called me today about it

And a uconnect specialist called me last Friday. Today, the specialist, April, admitted this is a problem as many called in about it. I would encourage a private message to Alfa cards to report your infotainment issue with favorites etc. the more issues reported, the faster engineers can work on an update. Problems like this had happened before the update to iOS 13 in my discussions with others in my Alfa club and on the forum. The infotainment system in my stelvio has my phone favorites in it as contacts. There is no menu in the infotainment system under the favorites tab to add a contact to favorites or to move them around. Mine, for now, says no item to select, which makes no sense because they are showing in contacts in the car. Everyone should report any issues. The more, the better chance at fixing it
 

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Judging from the forum on MacRumors, iOS13 has an issue with many car systems. Maybe the auto company's techs should have a convention to work this out together.



https://forums.macrumors.com/threads/ios-13-1-car-bluetooth-issues.2201336/


This really will be a big issue ongoing. That is why FCA should only use one platform (Uconnect) on ALL their products and have over the air updates across the board. ( not just FCA but all car company's, imagine having a Ford with the Microsoft system that they abandoned )



Oh the good old days of DIN (or double DIN) head units.
 

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Same issue with my 18 TI. Software version was -043 (last 3 numbers) and updated to -059. Syncs contacts now with IPhone X 13.1.2 but spools under favorites. Wondering if IPhone favorites is not allowing Stelvio to read now. Will unload favorites from IPhone and retry.
 

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Discussion Starter #14
Took it to dealership and they said they updated the Etm but the software version I see on the infotainment screen did not change from before the visit or afterwards. Talking to my service writer, it was confusion on whether the system was truly “reflashed.” Anyway, whatever they did, and still while there are contacts showing in the car, when you go to favorites in car says no item to select and no menu options. He did say they used an older I phone with an older iOS and the menu presented. Should receive a call from April at Alfa Monday and will advise no change. So if people updated the iOS beyond 13, or maybe beyond 12, could experience a problem. The more people who call in, or private message Alfa cares, the better chance Alfa engineers will provide a fix.
 

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Discussion Starter #15
Final update for now

Spoke with Dave at the dealership. ETM on the Alfa is part of the radio or entertainment system, he advised. While there were questions about what the term reflashing might be, he believes that the update to that part is reflashing it. Well, no changes. He said that when apple IOS is updated, there is no advance warning, and the U connect engineers need to catch up with updates that permit the newer phones and IOS updates to remain compatible with the car's system. So, while I was scheduled tomorrow to go back, to make sure reflash happened, seems nothing to go for. So, my case was closed by Alfa Romeo and April there. For now, we live with a radio that does not permit all features to be used, until and unless Alfa U Connect engineers provide an update. Maybe if enough people have the issue and call or private message etc, U Connect engineers will put this on their list of things to do, or will put it higher on their list.
 

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Discussion Starter #17
And now, when on Bluetooth, the media option will not load any music. It will load when connected by the cord.
 

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No problem in over 10,000 mile on my 2018 Stilvio with my iPhone 8 loading favorites and contacts until 2 days ago. Tried a few things that did not work, then I shut down my iPhone completely down and turned it back on and that saved the problem.
 

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Stelvio will not display Favorites and sometimes no Contacts with Note8

I've been following this issue for a while now and it's not us, it's the software in the car. I too took it back to the service team and they couldn't fix it. I was working perfectly when I bought the car and after the first software update it stopped working and they aren't able to get it back. I've had another update and now I get favorites in contacts and sometimes nothing when I reconnect with the phone. Alfa, you need to address this annoying issue. With the hands-free laws, this is now a safety issue.
 
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