2020 Stevio TI
The Audi leasing department is also notoriously inept to put it mildly.I once leased an Audi Q5, dealership agreed to buy it since the used car market was hot. After 3 weeks, I still got my monthly lease payment summary, I look into the portal, car was still not paid. I call up the dealership, supposedly they “mailed a normal checking account check from the dealership account to Audi financial, snail mail no less, so no tracking.” So about three days before the payment was due, I was livid, they already sold the car as per the website, I emailed the GM and Audi NA, finally two days before payment is due the dealership wired the funds to pay off the vehicle to Audi financial. Some car companies try to pull some shady stuff.
Similar situation happened to me when I leased my Stelvio. Dealership took my leased Infiniti and paid it off 5 months before the lease end. I kept getting threatening letters from the Infiniti lease dept that my next payment was overdue. I called the dealership.Spoke to the financial mgr. It was taken care of the next day. Apparently they sent the check to the wrong address for Infiniti leasing.