We have had our Stelvio all of 15 days and have absolutely loved it! Today, I took it through the car wash - not the first time of course. When I exited the car wash, I noticed that the rear wiper was on and I was unable to turn it off. After that, all kinds of crazy things started to happen - many warning lights on the dash and messages such as front collision turned off, brake lights out, headlight out, etc. It completely went crazy! I got back to my office and tried to turn the car off, and could not. When I turned it off, the engine stayed running but everything was dark on the dash. I even took the key out of the vehicle and inside, went back out to the car, and it was running without the fob just like normal. When the car finally turned off, we let it sit for a while and then turned it back on. It was still just as crazy, but the tailgate unlatched (we didn't touch it) and won't latch again. I am going out of town and was leaving for the airport but have had to since make other arrangements because there's no way I can take the Stelvio.
I called the Roadside Assistance and they were extremely helpful! We are over an hour from the dealership. They are sending out a flatbed tow and are taking it into the dealership. After I had explained everything, the person I was speaking with asked if I had gone through a touchless car wash. I said that of course I had. She then told me that the Stelvio has a flaw in that because of it's sensors and the water pressure in a touchless wash, Stelvio's CANNOT GO THROUGH A TOUCHLESS WASH!! I couldn't believe it! She said that the problem isn't with the Giulia or Spider, only Stelvio and that there was a warning buried somewhere in the owner's manual. I have looked through the manual and all it says is to not take it to a wash that has nozzles closer to your vehicle than 15" which is more for the protection of the paint rather than this issue. Something as critical as that, one would think the dealerships would be aware and would tell Stelvio owners as they purchased their vehicles. Super upset right now. I would have assumed that with so much attention to so many details, the designers would have caught this one and fixed it.
I called the Roadside Assistance and they were extremely helpful! We are over an hour from the dealership. They are sending out a flatbed tow and are taking it into the dealership. After I had explained everything, the person I was speaking with asked if I had gone through a touchless car wash. I said that of course I had. She then told me that the Stelvio has a flaw in that because of it's sensors and the water pressure in a touchless wash, Stelvio's CANNOT GO THROUGH A TOUCHLESS WASH!! I couldn't believe it! She said that the problem isn't with the Giulia or Spider, only Stelvio and that there was a warning buried somewhere in the owner's manual. I have looked through the manual and all it says is to not take it to a wash that has nozzles closer to your vehicle than 15" which is more for the protection of the paint rather than this issue. Something as critical as that, one would think the dealerships would be aware and would tell Stelvio owners as they purchased their vehicles. Super upset right now. I would have assumed that with so much attention to so many details, the designers would have caught this one and fixed it.