did you get your Fiats serviced there? how are they post purchase?
I talked to Ken today, he said you ordered a Stelvio Quadrifoglio. Hopefully you get it soon. I ordered my Abarth 124 Spider from Ken. I waited 10 months and 2 days to get that car and it seemed like 10 years, but in the end, it was worth the wait. Ken was really good about keeping me updated, but the car seemed to go into a black hole for months at a time. Strange that we can track a box of garbage bags from Amazon, but we can't track a car!
Once you have a VIN, you can also Email FCA customer service and they will give you an update. I was also able to get the build sheet for the Abarth at the Dodge website. The Fiat VIN worked, perhaps the Alfa VIN will too.
I have had warranty work, recalls, and oil changes done there and so far they have been fine. Most of the work was on two Fiats I purchased from Fiat of Manchester, who closed. (a 500 and a 500L)
Most of the work is done by two Fiat/Alfa mechanics that work out of the Chevy garage next door. If you bring the car in for service, you see Karen at the Fiat/Alfa dealership, then they bring the car next door to get worked on.
One time, I thought I would save them the trouble and dropped it off at the Chevy garage. I planned to give them the keys, then walk over and check in with Karen. Save them a trip over to get the car.
It's best to just bring the car to Karen at the Fiat/Alfa dealership... The Chevy people are very very hostile to Fiats, and I assume Alfa. They were kinda nasty, wouldn't take my keys, and made me bring the car next door, only to walk over and get it a few minutes later. This only stood out for me because I was surprised how much the Chevy people hated the Fiats. (they didn't have Alfa at the time)
The guys who work on the Fiats and Alfas seem to know and like the cars. They notice the mods I have done to the Abarth 124 and make positive comments about them.
Other than that, they have done good work and I have no complaints. I make my living as an industrial mechanic, so I would recognize shoddy workmanship if I saw it.