Alfa Romeo Stelvio Forum banner

1 - 20 of 28 Posts

·
Registered
Joined
·
13 Posts
Discussion Starter #1
I took posssson of my Stelio in Late January. I loved it! Now I’m regretting my decision and very worried that I’m either very unlucky with a lemon or this what life is really like owing a Stevio. A few weeks ago I got into the car and tried to start it when the craziest thing happened. Every single alert went on and every sound that could be made was made. It was a nightmare to try to get a tow because the car was parked forward facing in my garage and there is no neutral release. So the tow truck driver showed up, refused to believe there was no neutral override and didn’t have dollies to get the car out of my garage. So first lesson for everyone— your car does not have a neutral override please make sure your tow comes prepared. The car finally gets towed to the dealer where they assume that I have a faulty battery or killed my battery. I did not believe either situation was the case based on what I experienced when the car freaked out- I said that I believe the car has an electrical problem and it could be related to the recall since the leak can impact the electrical system or if it is the battery something is draining it. So they replaced the battery fixed the leaks and had them fix a crackling sound that was coming from the Harmon kardron speaker. This took about 4 weeks to complete!! The issue with the speaker wasn’t identified and they insisted that i had a faulty battery but everything is okay now. I was given a loaner- a base model Jeep that I could prob have leased for 50% less than my Alfa. The Jeep was fine it did the job but when your car is getting fixed for a month suddenly you feel like you’re paying a premium for a basic car and that sucks. I’m coming from BMW and yes if you have a 6 series they probably aren’t going to give you a 6 series as a loaner you will prob get a 3– and that’s totally fine at least you’re in the family- also my bmw never spent more than a few hours for matainence like an oil change- of the 9 years of leasing BMW’s I never ever had an issue. So after 4 weeks i finally get to pick up the car and was so happy. Fast forward 5 days after picking up the car— i go to start it and it had the same electrical behavior I experienced over a month ago and now I’m waiting for a tow, had to take an uber to my appointment, and the dealer doesn’t even have a loaner for me. This is flat out unacceptable!! Also, the rim was scratched along the way and I don’t know if that was the tow or the dealer but it’s just one more thing to add to the list. It’s a great car when it’s working but when it’s not it’s a nightmare. I anticipated there would be challenges with a first generation car and with Alfa in general but went with Alfa because I loved the car, driving experience and really want them to succeed but I did not anticipate problems to this scale and I’m really disappointed. Now for another 4 weeks in the shop...
 

·
Registered
Joined
·
1,769 Posts
Did you record the event on your phone? Bad dealer. I'd call Alfa Customer service. When this stuff happens, putting the name of the dealer on this forum is quite helpful because it is monitored by Alfa Customer Care. By chance did it happen after a rain event?? Its not an Alfa thing as I had bad issues when the CIC died on my X5. Its an incomptent dealer/technician thing. 844 253-2972 is their number . Good luck and keep us informed. Did you have the recall done yet for water intrusion in rear hatch????!!!!
 
  • Like
Reactions: Alfaholico

·
Registered
Joined
·
13 Posts
Discussion Starter #3
I didn’t record what happened on my phone because I did not expect what happened to happen the first time or the second. I don’t take videos while I’m starting my car lol. It didn’t happen after a rain event— however I do take my car through the car wash often and was impacted by the leak in the front— every time I would go through the car wash there would be a large puddle of water on interior floor. They fixed all the recalls (front and rear leaks recall and a comuter recall) while the car was there and the front leak appears to have stopped but I’m at the mercy of this dealer unless Alfa is willing to foot the bill to tow me somewhere else.
 

·
Registered
Joined
·
330 Posts
They will pay to tow your car where you want it to be serviced.....a few questions...and I'm not blaming you but
1) why continue to go to the car wash when you discovered water inside ? ( A large puddle as per your words) ?
2) It sounds like a wire harness issue or the recalls were not correctly performed (electronic modules in hatch and A pillar could be compromised by water intrusion)...What part of the country are you in ? If you're anywhere near Miller Motors in Stamford, ask for Norbert Kerekes (Service Advisor) ....

It is unacceptable that a new car should leak like that....I feel for you....it is furthermore unacceptable that the dealer did not provide a loaner....in an emergency situation they should be offering you a rent a car from Enterprise that they pay for....

Quickly get in touch with Alfa Premium Care 844 253 2872

D
 

·
Registered
Joined
·
1,769 Posts
Welcome to the forum. You have a bunch of owners here that have the oassion, know how and experience to help. Good luck. Defintiely a wiring issues and I too think a leak compromised a fuse box, harness, something significant for everything to go berserk at once. That is a new one on me!!! My instincts would have been to pop the rear hatch , and disconnect battery. Wait a minute and reconnect to see if it all resets...Doesn't diagnose the problem but it sure quiets things down quickly!!! Before you take the car back, have thwm show you how to do this in case.......They should give you an Alfa and tell you to keep it till it is 100% corrected meaning they found the cause!
 

·
Registered
Joined
·
13 Posts
Discussion Starter #7
1. I know it sounds stupid but I assumed it was coming through the air vent and had to do with the water pressure and quantity of water. The day I took my car home we had a crazy rain storm. It was so bad on the thruway cars were pulled over- it was a mess. Water did not enter the car then— or any other rain storms following that was why I felt comfortable with the water at the car wash- I just thought the angle and quantity of the water that was hitting the car was causing it to go through the air vent. Also in addition to it not happening during the rain- it wouldn’t happen if I pressure washed my car instead of go through the car wash. 2. I am located in NY about 50 miles north of NYC. Close to NJ border— Stamford is not unreasonably far...

I will say to you and anyone reading this forum like I did before purchasing that Alfa’s premium care is great- they called me and are sending a specialist to the dealer to evaluate the car. I did not tell them I don’t have a loaner but that’s good advice I will call and see if they can help with that. Hopefully this is the last time but if it’s not I will call your conact in Stamford and try to get my car there if needed. Thank you for the advice.
 

·
Registered
Joined
·
534 Posts
Keep us posted, hopefully they get you sorted out properly
 

·
Registered
Joined
·
330 Posts
Elizabeth...I also own a 2017 Giulia Quadrifoglio...I had a very similar problem (minus the water) where the car lit up like a Christmas Tree at 8500 miles......I'm in Long Island, but I did not purchase from the local dealer....I went to a dealer in Westchester who also serviced the car....After an oil change, I noticed that the odometer was flashing....car was driving fine...but it wasn't flashing before I brought the car in...Make a long story short about 6 days later I got stranded.....No way to put the car in neutral...car was towed to the Westchester dealer.....after some urging by a member of the Giulia forum, I called Alfa and had them ship the car to Miller Motors in Stamford....The car was there for 2 weeks, diagnosed within 1 day (wiring harness was crimped and stripped) and the car was returned to me and has been flawless....I don't want to incriminate the Westchester dealer....not fair....the tech thought that the harness was probably damaged during manufacturing (installation at the factory)....but, the coincidence of the oil change and the flashing odometer had me concerned, and because I have a lot of coin in that car, I wanted it serviced by the place that I feel is the best...Good luck and make sure it's perfect because these cars are !!!
 
  • Like
Reactions: JuliaQ4-Nut

·
Registered
Joined
·
63 Posts
Elizabeth, I thought I was the only one. Stella has been in for 2 replacement water pumps and now a new wiring loom / harness. Been waiting for 25 days now. Please let me know how you get on.
 

·
Registered
Joined
·
506 Posts
I took posssson of my Stelio in Late January. I loved it! Now I’m regretting my decision and very worried that I’m either very unlucky with a lemon or this what life is really like owing a Stevio. A few weeks ago I got into the car and tried to start it when the craziest thing happened. Every single alert went on and every sound that could be made was made. It was a nightmare to try to get a tow because the car was parked forward facing in my garage and there is no neutral release. So the tow truck driver showed up, refused to believe there was no neutral override and didn’t have dollies to get the car out of my garage. So first lesson for everyone— your car does not have a neutral override please make sure your tow comes prepared. The car finally gets towed to the dealer where they assume that I have a faulty battery or killed my battery. I did not believe either situation was the case based on what I experienced when the car freaked out- I said that I believe the car has an electrical problem and it could be related to the recall since the leak can impact the electrical system or if it is the battery something is draining it. So they replaced the battery fixed the leaks and had them fix a crackling sound that was coming from the Harmon kardron speaker. This took about 4 weeks to complete!! The issue with the speaker wasn’t identified and they insisted that i had a faulty battery but everything is okay now. I was given a loaner- a base model Jeep that I could prob have leased for 50% less than my Alfa. The Jeep was fine it did the job but when your car is getting fixed for a month suddenly you feel like you’re paying a premium for a basic car and that sucks. I’m coming from BMW and yes if you have a 6 series they probably aren’t going to give you a 6 series as a loaner you will prob get a 3– and that’s totally fine at least you’re in the family- also my bmw never spent more than a few hours for matainence like an oil change- of the 9 years of leasing BMW’s I never ever had an issue. So after 4 weeks i finally get to pick up the car and was so happy. Fast forward 5 days after picking up the car— i go to start it and it had the same electrical behavior I experienced over a month ago and now I’m waiting for a tow, had to take an uber to my appointment, and the dealer doesn’t even have a loaner for me. This is flat out unacceptable!! Also, the rim was scratched along the way and I don’t know if that was the tow or the dealer but it’s just one more thing to add to the list. It’s a great car when it’s working but when it’s not it’s a nightmare. I anticipated there would be challenges with a first generation car and with Alfa in general but went with Alfa because I loved the car, driving experience and really want them to succeed but I did not anticipate problems to this scale and I’m really disappointed. Now for another 4 weeks in the shop...
Hello Elizabeth,

Would you like us to get this escalated to a Case Specialist? Send us a direct message with your VIN to get started. I'm terribly sorry to hear you've been having a hard time and hope to hear from you soon.

Jasmine
Alfa Romeo Social Care Specialist
 

·
Registered
Joined
·
508 Posts
Hello Elizabeth,

Would you like us to get this escalated to a Case Specialist? Send us a direct message with your VIN to get started. I'm terribly sorry to hear you've been having a hard time and hope to hear from you soon.

Jasmine
Alfa Romeo Social Care Specialist
Excuse me Jasmine, maybe something has been lost or changed in the translation but after reading all the crap Elizabeth has gone thru please don't ask her if she would like to escalate to a Case Specialist !!!!!

YES, escalate the crap out of it and get her nightmare resolved. :mad::mad::mad:
 

·
Registered
Joined
·
506 Posts
Excuse me Jasmine, maybe something has been lost or changed in the translation but after reading all the crap Elizabeth has gone thru please don't ask her if she would like to escalate to a Case Specialist !!!!!

YES, escalate the crap out of it and get her nightmare resolved. :mad::mad::mad:
Thanks for your input. I asked this because some customers actually don't want to work with customer care or they are already working with them. I do appreciate your response and hope you have a great weekend.

Sincerely,

Jasmine
Alfa Romeo Social Care Specialist
 

·
Registered
Joined
·
13 Posts
Discussion Starter #16
Thank you all so much. I have a specialist assigned to the case they are sending a special tec to the dealer to evaluate. The customer service team is fantastic- they listen and make sure that everything is operating smoothly. I really appreciate them. There are a lot great takeaways on this thread and I thank you all for your stories, help and advice. I will keep you posted on the diagnosis and resolution!
 

·
Registered
Joined
·
228 Posts
Nightmare

Elizabeth, I'm wondering if you have a body control module problem given the electrical issues, which could be caused by the water leakage affecting the BCM. Has the dealer evaluated the BMC and given it a clean bill of health?
 

·
Registered
Joined
·
330 Posts
Excuse me Jasmine, maybe something has been lost or changed in the translation but after reading all the crap Elizabeth has gone thru please don't ask her if she would like to escalate to a Case Specialist !!!!!

YES, escalate the crap out of it and get her nightmare resolved. :mad::mad::mad:
Gents....a little decorum.....

"Takes more than combat gear to make a man,
Takes more than a license for a gun....
Confront your enemies, avoid them when you can,
A gentleman will walk, but never run......" Sting
 

·
Registered
Joined
·
2,548 Posts
gees, if you are going to quote people, maybe kipling or lincoln or ...

Elizabeths situation is out of hand, and never should have gone so far. This is a problem, and Alfa Cares and anybody else who does should be escalating the crap out of it, and every other sorry situation, up to whatever level it takes to get management to take care of their customers - the actual purchasers and users of the vehicle.
as near as I can tell, right now they consider the dealer to be the customer, which is a trend that goes in and out of vogue, but reality is that nothing will kill alfa sales more than a bunch of customers with experiences like hers.
 

·
Registered
Joined
·
241 Posts
This thread would be a lot easier to read if the OP would include blank lines between paragraphs. Clear communication is key to being understood- and getting what you need.
 
1 - 20 of 28 Posts
Top