[ALFATECH]

I got parts for the Stelvio recalls today, not sure exactly what’s involved or what recalls the parts are for but as far as I know there are only two, and I got both. So hang in there guys, your parts should be in very soon.

 

[tom1356]

Mine was repaired yesterday .

 

[JimW]

Tom1356, glad to hear your Stelvio got fixed but how about some more information on the fix. You're leaving me hanging. How long did the repair take...did your Service Manager say anything about the repair...was it easy to do or hard to do...do the parts appear appropriate to accomplish a complete fix so no other issue should arise related to this problem...did the Service Manager say he was confident the recall parts would solve the issue. Stuff like that. Thanks.

 

[ALFATECH]

I haven’t done one but I skimmed the recalls, the tailgate one is basically some insulation to keep water away from the connector. Then there’s one for the bcm where you’re supposed to install a water shield, and check the routing of a harness at the drivers side firewall, if it’s not routed properly you need to re-route it and secure it in a few places. All in all I think we allow 3 hrs to do the recalls.

 

[zvezdah1]

so will I get a letter from alfa telling me of the recall? My dealer went out of business about a month after I bought mine.

 

[LC_LC]

I was at my dealer yesterday and asked about the parts. The Service Manager stated they did not have any yet and did not know when they would get them in. He also told me that he would not do any customer Stelvio until all their stock was done.

 

[Scalewoodman]

No problems here and zooming in on 7800 miles... thinking of handling this with first gratis service + (hopefully) installation of the hitch + roof rails + updated maps/reflash at 10K miles.

We have not been notified nor called our dealer so the question is will we receive mail notification, call from Alfa Care, carrier pigeon, or 'other' communication? Thanks

 

[ALFATECH]

so will I get a letter from alfa telling me of the recall? My dealer went out of business about a month after I bought mine.

Yes they will send you a notification, it comes directly from Alfa, the dealer has nothing to do with it.

I was at my dealer yesterday and asked about the parts. The Service Manager stated they did not have any yet and did not know when they would get them in. He also told me that he would not do any customer Stelvio until all their stock was done.

That’s a terrible way to do business, stock cars are irrelevant, recalls should ALWAYS be used for customer cars first. The recall parts I got are for a sold Stelvio though, but likely because we have more parts for customers cars as well.

 

[JimW]

Recall Parts are in

ALFATECH, thanks for the information that was helpful. Looking forward to your comments after you've done a few of these repairs. Glad you're on the forum.

ZEVEZDAH1, sorry to hear your dealer went out of business - I assume he was in Columbus GA where your live. Any other dealers in the state near you? There was also a thread on the forum somewhere about a dealer in North Carolina that went out of business. Wonder why they are having trouble selling Alfa's in the South?

 

[Scalewoodman]

Thanks- good to go here!

 

[zvezdah1]

Jim, actually the dealer was in South Atlanta, I wasn't that impressed by they gave great discounts, my other alfa and fiats have been bought at AR of birmingham so I'll probably go there, Atlanta has another AR dealer a bit closer, Jim Ellis, so might consider them buthe Birmingham crew are great.

ALFATECH, thanks for the information that was helpful. Looking forward to your comments after you've done a few of these repairs. Glad you're on the forum.

ZEVEZDAH1, sorry to hear your dealer went out of business - I assume he was in Columbus GA where your live. Any other dealers in the state near you? There was also a thread on the forum somewhere about a dealer in North Carolina that went out of business. Wonder why they are having trouble selling Alfa's in the South?

 

[tom1356]

I'm sorry I know nothing about the repair other than mine was the first to be done at Herb Chambers in Millbury Ma.

 

[stelviofan]

There's a liftgate flash update too. Make sure you request it when you bring the car in for the recall.

http://www.stelvioforum.com/forum/185-exterior/5489-liftgate-wont-fully.html

 

[TiSport]

Weeping holes...

I was that the Alfa dealer and saw a Stelvio in to have a tailgate "recall" issue resolved: Vehicles Affected: Approximately 12,600 model-year 2018 Alfa Romeo Stelvio SUVs in two separate recalls.

I was ignorant about the recall (been out of touch), but had noticed recently after a wash that there was water still trapped in the tailgate a day later when I opened the tailgate and water started dripping out of the weep holes with the tailgate up.

Glad they found this early, cuz electrical corrosion and faulty wiring is a mf! :devil

(At 9k of Alfa delight...) :angel

 

[AlfaRomeoCares]

I was at my dealer yesterday and asked about the parts. The Service Manager stated they did not have any yet and did not know when they would get them in. He also told me that he would not do any customer Stelvio until all their stock was done.

This is certainly not the dealership experience we want to hear from our Stelvio owners. We would like to reach out to your dealer and make sure we can get you in for an appointment as soon as everything is available. Please send us a private message with your VIN and servicing dealer so we can get started.
Julie
Alfa Romeo Social Care Specialist

 

[ALFATECH]

@AlfaRomeoCares-Did a couple today, and let me say they don’t pay nearly enough for techs, is it possible for you to relay this info to someone that may rectify it? My manager has contacted Tech line today about it, but there’s not much they can do.

Regardless, the recalls will take two hours minimum, I had one where there was a harness that needed to be moved below the cowl, which meant I had to take the whole thing off. That job alone was over two hours, plus it takes at least an hour to do the tailgate recall.

One good thing to note thoug, AR will wash your car AND fill your fuel tank for your inconvenience!

 

[LC_LC]

This is certainly not the dealership experience we want to hear from our Stelvio owners. We would like to reach out to your dealer and make sure we can get you in for an appointment as soon as everything is available. Please send us a private message with your VIN and servicing dealer so we can get started.
Julie
Alfa Romeo Social Care Specialist[/ap

I appreciate the offer, but the next dealer is over an hour away/ a Fiat dealer with 1 Alfa Tech. I have to keep a reasonable relationship with this dealer to get things done.

 

[ALFATECH]

This is certainly not the dealership experience we want to hear from our Stelvio owners. We would like to reach out to your dealer and make sure we can get you in for an appointment as soon as everything is available. Please send us a private message with your VIN and servicing dealer so we can get started.
Julie
Alfa Romeo Social Care Specialist

I appreciate the offer, but the next dealer is over an hour away/ a Fiat dealer with 1 Alfa Tech. I have to keep a reasonable relationship with this dealer to get things done.

Maybe just pm them with the selling dealers name, so they can just do a check up to let them know how to prioritize things? Granted, the two I did were sold vehicles, but I can’t say if we have customers parts put aside awaiting their appointment.
Either way, head in with a dirty car and a low fuel tank, lol. Here in Canada we are allowed fuel money and car wash money by FCA, so it should be the same in America.

 

[JimW]

Alfatech, thanks for the info on the two recall fixes you've done. Sounds like the work is arduous but can be successfully accomplished with appropriate time and patience. Do the repair parts appear to be the proper solution for the recall problems?

 

[LC_LC]

Maybe just pm them with the selling dealers name, so they can just do a check up to let them know how to prioritize things? Granted, the two I did were sold vehicles, but I can’t say if we have customers parts put aside awaiting their appointment.
Either way, head in with a dirty car and a low fuel tank, lol. Here in Canada we are allowed fuel money and car wash money by FCA, so it should be the same in America.

I might consider that if Alfa Care is willing to do it that way. I would be very pleasantly surprised if the dealer would wash/fuel my Stelvio after the repair. At least this dealer does provide vehicles if ones vehicle will take time for warranty work, but they never wash a customers car.