If the tech writes that in the report to Alfa.....
...really shouldn't be a problem. Fingers crossed.
...really shouldn't be a problem. Fingers crossed.
FWIW this is not uncommon in panoramic sunroofs, and it goes across many brands, while the local dealer may initially balk and suggest that they "need more proof" corporate will usually come through and authorize the replacement.Right!? The tech and service guy are in agreement that it couldn't have been caused by me or the driving conditions but at the same time warned me that Alfa could very well deny the warranty claim. Wtf. I appreciate the heads up but this seems like a no brainer to do right by the customer. Thanks for the reply.
This is the opposite. The dealer (service rep) notified the regional Alfa manager Nick Tucker of the issue who then replied in an emailed to the dealer and told them it WILL NOT be covered by warranty, that it had to have been external. Which is absolutely false. They hadn't even started taking it apart to see what could have caused it before he made that decision. This all seems shady. Why would you want pissed off brand new customers over a $1,400-$3k issue?FWIW this is not uncommon in panoramic sunroofs, and it goes across many brands, while the local dealer may initially balk and suggest that they "need more proof" corporate will usually come through and authorize the replacement.
I know this from the cluster of Veloster sunroof disintegrations, the dealers were tending to say "nothing we can do, act of god" and were soon over ruled by corporate. Eventually it became more than a cluster and they found an assembly issue that was putting undue pressure on the glass in assembly, but for the first year that wasn't known.
I completely agree. I was very direct yet polite. Honestly I think my approach and having just a little more research than the average on the issue is part of why he decided to work with me.If he comes back with anything besides a yes, ask him how he thinks the State Attorney General's Office would respond to this.
According to the law he must prove it was an external force. Not suspect. Do stay calm and polite, don't roll over. Minimally the vehicle needs an inspection, looking at a picture is not enough to diagnose anything. By anyone.
Haha. Oh I'd welcome anything they thought was an appropriate action about me being there. Getting physical would be right down my alley in my mindstate. Plus I could sue for assault. I'm not worried about that, like, at all.Attorney General's Office can hand out millions in fines, take the dealership franchise and more.
Just saying, easy phone call to a public servant whose salary you pay anyway, and who would probably enjoy going after a car dealer/manufacturer.
Truth is, they don't care about online reviews. Stupid but true.
As far as standing in front of the dealer.....years ago when running my family's auto shop a used car dealer hired us to repair the brakes on some cars for sale. When I gave him the estimate he refused because he wanted cheaper quality brakes that cost less..which I wouldn't use due to my own standards.
He took the cars back and had them "fixed" by a shadetree mechanic. But put signs all over his property saying his cars were worked on at my shop.
Long story short, I wound up greeting people on the sidewalk and explaining he was a cheapskate and a liar. All I can say about that is...be prepared for a fistfight, a real fight not a dude yelling and shoving, a dude swinging for your head, probably when your back is turned.
Calling legal representation is better. Trust me.
Never in my life have I heard or read about opening a window..........is that in manual? total CYA move.That is a strange break. Just around the seam.
Did you have the A/C on high, fresh air setting and all the windows and sunroof closed? Supossed to crack a window to avoid breakage due to pressure, most people don't though. I forget sometimes and do it.
When was the picture taken? Breaking on the freeway, surprised to see so much loose glass still on the roof.
Totally agree on the warranty coverage. Would be interested in seeing the letter. We have had a couple reports of sunroofs breaking over the last few years, but this is the first it wasn't replaced.
Based on my own recent warranty experience the Alfa regional managers seem to have a lot of leeway in the decision making process. My suggestion in your case would be to contact the dealership general manager and have one last conversation prior to going to your attorney general...because once you go down the legal route there is no turning back..... The regional manager in your area needs a spanking.
Going to attorney General isn't really doing anything besides adding to a database for future trends etc. They aren't representing you or anything. They aren't going to stop down and call the dealer or regional and do anything that is going to help you. Maybe if there were enough cases that added up over time they would call but I just wanted to see what would happen and log the info.Based on my own recent warranty experience the Alfa regional managers seem to have a lot of leeway in the decision making process. My suggestion in your case would be to contact the dealership general manager and have one last conversation prior to going to your attorney general...because once you go down the legal route there is no turning back.
In my case the dealership GM had no idea I was having an issue with a warranty claim being denied. I would think most legit dealers would prefer not to go to court as legal fees tend to add up quickly. YMMV....
pretty well known on the forums for Alfa and most brands they all have a reset.1. With the engine running, press the close button (passenger side) on the sunroof even if it is closed already.
2. Turn the engine off.
3. Wait a few seconds, then restart the engine.
4. Press and hold the close button for at least 10 seconds and you will hopefully here the sunroof motor start clicking.
5. Release the button (the manual does not include this instruction).
6. Within 5 seconds, press and hold the close button again. The roof should start to open. DO NOT RELEASE THE BUTTON until the roof completely opens and then closes again (the manual also does not include this instruction).