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Discussion Starter · #1 ·
2018 STELVIO TI - model,
8,900 miles:

Last Saturday evening, we had a major rainstorm hit our region. I had to see a client.

As I was driving, I saw water coming onto the floorboard of the passenger side. Like from under the dash. See photo. It kept coming so I placed a rag I keep in my car to prevent the water from getting onto the carpet as I was driving.

At that point I got all the major warning signals on my dashboard: no forward frontal collision warning, no rear brake lights, left turn signal bad, etc. I knew at that point the battery must be the culprit.

Unfortunately, I could not open the passenger door since none of the door worked except the driver's door. I keep an emergency flashlight inside and wanted to see where the water was coming from. I was not in the mood to climb over the console and play stunt man.

First I thought it was related. But it's not. Without the heated seats on, heated steering on and other equipment on, the warning lights disappeared. I made a short video to prove to my Service Advisor I wasn't on mushrooms at the time.

Yesterday, I dropped he car off at the dealership since I still could not open the doors of the car.

My car has been a joy and I've never had a real problem with my car.

But I'm curious to see if anyone else encountered a Noah's Ark experience with their Stelvio?
 

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Discussion Starter · #3 ·
Explanation from the dealer - water intrusion

Someone else had this problem:

https://www.stelvioforum.com/forum/...9753-water-leak-behind-glove-compartment.html


I didn't re-read the thread but I believe it was related to recall work that was not done or not done correctly.
Thank you, I reposted his thread and requested an update if he has one. we have the same problem, it seems.

This morning the dealer called and told me in so many words, that "under heavy rain there is a screen in the venting system whereupon water can drip inside when I have the recirculated air on. "

Hugh? [/FONT

First, when it rains, I do not use recirculating air in my car since it fogs up my windows. Only fresh air.

Second, can FCA really tell me with a straight face this is normal?
 

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More so....according to the owners manual the system will not turn on the rec function in high humidity situations specifically to avoid fogging the windows.

(Gotta be in auto obviously).

I have had no problems with water issues and have been through some pretty heavy rains. Doesn't seem like other people are having the issue either other than the 2 people who posted about it, so saying it is the car seem like a reach.

That sounds like a dealer tech who doesn't feel like doing some problem solving.
 

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Someone else had this problem:

https://www.stelvioforum.com/forum/...9753-water-leak-behind-glove-compartment.html


I didn't re-read the thread but I believe it was related to recall work that was not done or not done correctly.
Thank you, I reposted his thread and requested an update if he has one. we have the same problem, it seems.

This morning the dealer called and told me in so many words, that "under heavy rain there is a screen in the venting system whereupon water can drip inside when I have the recirculated air on. "

Hugh? First, when it rains, I do not use recirculating air in my car since it fogs up my windows. Only fresh air.

Second, can FCA really tell me with a straight face this is normal?
[/B]
No it’s not normal.... it sounds like an excuse much like the one I get from my contractor who doesn’t want to tear apart the building he built for me because the windows leak. He says “when it rains hard all windows will leak”. I’ve owned lots of property and no window has ever leaked. I’ve also never had a car leak that wasn’t at least 10 years old. I call bulls$&t!!!
 

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Discussion Starter · #8 · (Edited)
Latest update:

I got the call: I was told the car was fine, "battery test shows it's normal."

WTF?? What about all the warning lights? What about the doors?

I knew something wasn't right. So I went to pick it up and of course, none of the doors would open except the driver's door. Plus rear hatch does not go up automatically when using the button in the rear.

Verdict: Afla service case being opened tomorrow.
 

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Latest update:

I got the call: I was told the car was fine, "battery test shows it's normal."

WTF?? What about all the warning lights? What about the doors?

I knew something wasn't right. So I went to pick it up and of course, none of the doors would open except the driver's door. Plus rear hatch does not go up automatically when using the button in the rear.

Verdict: Afla service case being opened tomorrow.
Hi tipo949,
We're sorry that you have had this experience! Please send us a private message if you would like any additional assistance with this concern. We're happy to help!
Lydia
Alfa Romeo Social Care Specialist
 
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My Stelvio had the same problem in a rain storm last December. I was on the way to the dealer for 10,000 mile service when I stopped for gas. When I restarted the car, the instrument panel went nuts with warnings. When the dealer checked it they said it needed a new control module. It took over a month to get the parts.
I wondered at the time if the heavy rain had anything to do with the failure but had already performed a recall for a water intrusion problem. Now I think the recall did not fix the leak. Does anyone have any idea where the leak originates?
 

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#TIPO949 Any resolution from the Alfa Romeo's service case submitted? I test drove a Stelvio TI yesterday & loved it. But I'm loving it less today as I'm reading about many issues with AR.
vanessanyc, welcome to the forum. Please keep in mind that this forum like any other are going to be riddled with complaints and problems way out of proportion to the folks who have no problems. The ones with no problems seldom join a forum looking for answers or corrections. They simply drive with a huge smile on their face.
 

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Agreed- all of the car sites are like Yelp: every slighted consumer trying to extract revenge.
 

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Discussion Starter · #14 ·
new Stelvio next year sometime

#TIPO949 Any resolution from the Alfa Romeo's service case submitted? I test drove a Stelvio TI yesterday & loved it. But I'm loving it less today as I'm reading about many issues with AR.
Heck, don't mind my situation. I love my car so much I am planning on getting a new Stelvio next year.

Yes, once you're hooked, that's it!
 

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My 2018 leaked from a car wash spraying water up from the bottom and dripped onto the passenger floor board. I read about it in the forum and took it to my local dealer, who acknowledged a known service issue and performed a "cowling" reseal. I had to look it up but essentially it's where the passenger part of the car attaches to the front end i.e. engine compartment. I can provide you with the service order number from FCA in a later message bc I don't have it with me now.
 
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#TIPO949 Any resolution from the Alfa Romeo's service case submitted? I test drove a Stelvio TI yesterday & loved it. But I'm loving it less today as I'm reading about many issues with AR.

There is a reason wny a few folks like myself come down on the overly emotional whiners. This is simply an amazing vehicle to drive and own. It has completely blown the germans out of the water with its superior driving dynamics. Good knows it looks fabulous and rides as well as almost anything in this class.



GO FOR IT!!!!
 

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Discussion Starter · #17 ·
Still nothing... I dropped my car at the dealer on February 5th - but still no word. Rain will be stopping soon, and I'm bored driving the Audi Q5 loaner car.
 

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Discussion Starter · #18 ·
guess what? bad battery

Latest update:

I got the call: I was told the car was fine, "battery test shows it's normal."

WTF?? What about all the warning lights? What about the doors?

I knew something wasn't right. So I went to pick it up and of course, none of the doors would open except the driver's door. Plus rear hatch does not go up automatically when using the button in the rear.

Verdict: Afla service case being opened tomorrow.
My Stelvio TI has been at the dealer since February 5th. Late today I got the call.

The reason the doors would not open/unlock nor the hatch from the rear?

Yup, it was a BAD BATTERY, lol.
 

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My 2018 leaked from a car wash spraying water up from the bottom and dripped onto the passenger floor board. I read about it in the forum and took it to my local dealer, who acknowledged a known service issue and performed a "cowling" reseal. I had to look it up but essentially it's where the passenger part of the car attaches to the front end i.e. engine compartment. I can provide you with the service order number from FCA in a later message bc I don't have it with me now.
what's the service order number please?
 
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